Privacy Policy

Terms & Conditions

Any issues must be notified to us with in 24 hours of receipt of the items, we will deal with any problems quickly and fairly.

Delivery

Delivery times are as detailed on our Delivery Information page and you accept & agree to these, as part of the Terms and Conditions.

Installation

Our DIY 'self fit' products should be installed by a competent person with expertise in DC battery electric systems and preferably familiar with our product ranges.  If you are attempting a self install without knowledge of the equipment you accept full liability and responsibility for your actions and agree to primarily seek advice from other self installers. Our technical support will assist professional and competent installers and may, at our discretion, give some limited guidance for self installers. 

Returns

All our standard stocked products have a no quibble 14 day returns policy.  Unwanted items must be returned in saleable condition and complete unopened original packaging for a full refund. Delivery charges are non-refundable.  You must pay return shipping costs.  Returns must be made within 14 days from the delivery date, after this period we cannot accept returns.  A return can be actioned by logging into your account and choosing the item to return and following the instructions given, which will then provide you details of where to return the item.

Special order items are handled on a case by case basis and we may not be able to accept a return of a special ordered or customised item.

Exceptions to the above:

Large, hand delivered solar panels will incur a 20% restocking fee, if customers request a return through purchase error or change of mind.  Also collection and re-delivery charges will also apply for the collection and replacement of these goods.

Wet lead acid batteries cannot be uplifted, due to their nature they are either hand delivered in specialist vehicles or professional wrapped for transport.  Returns of these wet batteries are only accepted if the customer either arranges a hand delivery courier back to us or personally returns them to our warehouse.

Sealed or lithium battery returns are only accepted if in their unopened retail box and also incur a 20% restocking fee.  The original packaging must be used for the return and photographs taken prior to repackaging, in case of damage en-route back to us.

Warranty

Any warranty issues within 1 year of your purchase we will help handle for you.  The warranty replacement must be approved by the manufacturer and then depending on the item you are responsible for returning the item to us or sometimes to the manufacturer for a warranty replacement.  Some manufacturers will charge return shipping costs.  Warranty replacements usually take 5 - 30 working days depending on manufacturer.  In the event you need to use a manufacturers warranty beyond 1 year of your purchase from us you must talk directly with the manufacturer.  For our 'main stocked' items we will also try to help where possible beyond 1 year.

Errors and Omissions.  

Whilst we make every effort to ensure all information is accurate, there may be errors, omissions or old information displayed on our website and we cannot be held liable for any errors or omissions on our website, listings or communications.  If the product isn't suitable due to an error or omission then our Returns policy would allow it to be returned.  All advice given on installation from us is purely guidance and should always be checked with both a qualified installer and the relevant product documentation, we cannot be held liable for any adverse events from our communications.

Cancellations

We withhold the right to cancel your order and refund in full at any time, for any reason, before the order is fulfilled.